Toyota started talks with authorities of east China's Zhejiang Province Monday on the recalls and compensations over potential accelerator pedal problems of the RAV4 sport-utility vehicles.

The delegation led by the general manager of the FAW Toyota Motor Sales Co. Ltd., a Sino-Japanese joint venture, held close-door talks with the Zhejiang Provincial Administration for Industry and Commerce, which was China's first local bureau to ask Toyota to improve its post-sale service.

The administration demanded Toyota to step up recalling the RAV4 vehicles and compensate the Chinese customers, said Zheng Yu, the administration head.

Affected owners have complained Toyota was slow in repairing the recalled vehicles. The company has not met the demands for compensation or canceling the purchase contracts, said Xu Jianming, secretary general of the provincial committee of consumer rights protection.

"We will fully support the customers to safeguard their interests," Xu said.

Toyota would recall about 75,000 RAV4 vehicles in China, nearly 10 percent of which were in Zhejiang.

Related

• Toyota's recall called discriminatory in China
• Toyota key problem: same key opens diffrent cars
• California prosecutors sue Toyota
• China must learn from Toyota's mistakes
• Toyota travails give no traction to others
• Toyota RAV4 cars recalled in Shanghai

Go to Forum >>0 Comments